There is a common saying within business that goes something like this – “If you see the crowd swimming one way, you need to swim against the tide and go in the opposite direction”. Such is the case when it comes to this article on a unique perspective concerning customer service
Outside the box thinking in similar industries have lead to outstanding business growth results. History is littered with this type of against the grain mindset that has led to long term business success.
When it comes to customer service principles, use of social media, and customer engagement, it’s easy to follow the crowd. There are a lot of people out there saying the same things and providing the same guidelines.